Shipping
Understanding the shipping process is essential for ensuring a smooth transaction and timely delivery of your orders. This page outlines the key aspects of our shipping policies, including order processing times, shipping methods, rates, and tracking information.
Order Processing Time: All standard, in-stock items are processed within 48 to 72 hours. This timeframe excludes weekends and holidays. It is important to note that custom-made items require additional time for production, specifically 5 to 7 business days before they are shipped.
Shipping Methods: We provide two primary shipping options: Standard and Expedited shipping. These services are facilitated through reputable carriers, namely USPS and UPS, ensuring reliable delivery to our customers.
Shipping Rates: For customers located within the United States, we offer free standard shipping on orders exceeding $50. For all other shipping destinations, including Canada and international locations, shipping costs are calculated at checkout based on the specific location and size of the order. This ensures that customers are only charged for the shipping services they require.
Tracking: Each order is accompanied by a tracking number, which will be emailed to the customer once the order has been shipped. This tracking number allows customers to monitor the progress of their shipment and provides transparency throughout the delivery process.
Shipping Locations: We are committed to serving a global customer base and therefore ship internationally. However, it is important to be aware that certain restrictions may apply depending on the destination country. Customers are encouraged to review any potential limitations that may affect their order.
In summary, our shipping policies are designed to provide clarity and efficiency for our customers. By understanding the order processing times, available shipping methods, applicable rates, and tracking capabilities, customers can make informed decisions and anticipate the arrival of their orders with confidence.
For any questions please fill out our Contact Form or Email us at customerservice@sincerelykai.com